charm User Newsletter April 2017


Welcome to the new charm user newsletter—your source for news and information about this new data system. 


A web-based Management Information System (MIS), charm, is being developed by Family League and external consultants that will enable us to manage, monitor, and evaluate key programs and initiatives funded and/or supported through us. This new system completely replaces ETO for Family League funded programs.

We recognize that the best information comes from our direct-service partners in the field. That’s why we’re putting secure web-based data collection tools, like charm, into the hands of the direct-service providers we support. The effort reflects our commitment to ensure that reliable data informs our decisions, our investments, and our funded partners’ work.

Data and information on activities, services, and participant outcomes will be collected from funded partners via charm. Much of this information will be collected by funded partner staff “in the field” using a laptop, tablet, or cell phone during and immediately following activities.

Read more to learn about the data captured in charm, benefits to funded partners and families, and future plans. We’ve provided FAQs as well.


Prior to charm’s summer roll-out, we are planning a robust series of trainings that will target each type of user and their needs. We’ll look at charm’s functions and features in full-day, in-person training sessions and make sure that each user understands how the system best fits their organization’s needs by giving them a guided tour of the site. Training will cover basic features; we’ll also provide direction and assistance in unlocking the software’s fullest potential. After each session, users will be able to access robust training documentation in charm itself and, as always, Family League’s Help Desk will be on hand to answer questions. Information on how to sign up is forthcoming.

Access our tentative training calendar here

Download a copy of the timeline here

Please contact Amanda Moderson-Kox at with any questions. 

Copyright © *|CURRENT_YEAR|* *|LIST:COMPANY|*, All rights reserved.


Our mailing address is:


Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list