charm User Newsletter August 17, 2017


August 17, 2017

Reminder: Choose Your charm Training Dates
Click here to access the charm training schedule.

For our first round of training, everyone who will use charm (Community School lead agency staff; Community School coordinators; and OST directors and staff) will sign up for the training that best suits their level of experience and professional position.

  • Lead agency training is based on professional roles. We go over basic site navigation, with formative assessments to assess knowledge along the way. This training does not delve into every feature in charm, but provides a good overview of the system.
  • CSC 101 training is aimed at coordinators who are new to the position and who consider themselves to be novices with technology. This training covers basic site navigation and ample opportunity to practice using charm.
  • CSC 102 training is aimed at seasoned coordinators who are relatively comfortable with technology. This training covers basic navigation, data expectations, real-time practice sessions, peer group discussions, and more.
  • OST training offers different sessions depending on the level of access needed:
    • Site Directors with oversight responsibility will learn basic site navigation and supervisory tools built into the system.
    • Front-line staff learn basic navigation and have ample time to practice using site features.

Questions about training?

Contact Courtney Rinden,, (714) 520-1614

How to Use the charm Help Desk

Technical support is available to all charm users who have been through training. You may expect a response from the Help Desk within 24 hours. Simply follow these instructions:

1. Log into charm using your user name and password.
2. At the bottom of the main screen, click on the icon  to generate a Help Desk ticket. Follow the instructions on the screen for describing your issue. You can upload a file, if needed.

How to Reset Your charm Password

1. From the main charm screen, click on the “Reset Password” link.

2. Enter your user account e-mail.

3. A link to reset your password will be sent to your e-mail.

Copyright ©2017, Family League of Baltimore, All rights reserved.

Our mailing address is:

2305 N. Charles Street, Baltimore, MD 21218