charm User Newsletter August 9, 2017


August 10, 2017

Welcome to the latest edition of the charm user newsletter. This edition focuses on training. Stay tuned for an update on using our Help Desk, and other important information, in our next newsletter. Below, we publish our latest training calendar, followed by some details on how the trainings differ, depending on your position and experience.

All training listed takes place at Family League of Baltimore, 2305 N. Charles St., Baltimore, MD 21218. Please arrive at least 15 minutes early to receive a visitor badge. Metered street parking is available on Charles St. and most side streets. Please bring a laptop, if possible.

CLICK HERE to download a pdf of the training schedule.
(You may download and print it.) 

“Which training is right for me?”

For our first round of training, everyone who will use charm (Community School lead agency staff; Community School coordinators; and OST directors and staff) will sign up for the training that best suits their level of experience and professional position.

  • Lead agency training is based on professional roles. We go over basic site navigation, with formative assessments to assess knowledge along the way. This training does not delve into every feature in charm, but provides a good overview of the system.
  • CSC 101 training is aimed at coordinators who are new to the position and who consider themselves to be novices with technology. This training covers basic site navigation and ample opportunity to practice using charm.
  • CSC 102 training is aimed at seasoned coordinators who are relatively comfortable with technology. This training covers basic navigation, data expectations, real-time practice sessions, peer group discussions, and more.
  • OST training offers different sessions depending on the level of access needed:
    • Site Directors with oversight responsibility will learn basic site navigation and supervisory tools built into the system.
    • Front-line staff learn basic navigation and have ample time to practice using site features.

Questions about training?

Contact: Courtney Rinden,, (714) 520-1614

Copyright ©2017, Family League of Baltimore, All rights reserved.

Our mailing address is:

2305 N. Charles Street, Baltimore, MD 21218