charm User Newsletter July 2017


July 18, 2017


As we gear up to begin training on charm, we’d like you to share some background on the highly qualified instructors who will lead our trainings over the next several months.


Training for charm is mandatory for all designated users. Additional dates for other user groups (such as OST staff) will be provided in the weeks ahead. Users will sign up for trainings via ABC Sign Up and links will be forthcoming. All of the listed trainings take place at:

Family League of Baltimore
2305 N. Charles St.
Baltimore, MD 21218

Q&A: What to Expect from Training for charm

Who is providing training on charm?
Three highly qualified members of Family League’s staff, each with experience in software and training, will be conducting or co-leading the sessions. Information on our trainers is available elsewhere in this newsletter.

How long will training sessions last?
A training session will last up to, but not longer than, three hours. The duration depends on the amount of material to be covered and the number of participants. Consult the training schedule for actual dates and times.

Who should attend charm training?
Any staff member of a Family League funded partner organization who has been designated as a user (and whose name has been provided to Family League as a user via the charm implementation survey) is required to participate in all charm trainings provided.

How should I prepare for training?
Please plan to bring your laptop (if available) to training. Be sure to block out time to complete the training session you are scheduled to attend.

What if I cannot attend any of the training dates listed?
Multiple training sessions will be offered over the next six months. You will have opportunities to sign up for a session, or sessions, that work for you.

Will meals be provided at the training?
Light snacks will be provided for morning trainings. However, no full meals will be served.

Questions should be directed to charm contractor
Courtney Rinden,, 714-520-1614.

Copyright © 2017, Family League of Baltimore, All rights reserved.

Our mailing address is:

2305 N. Charles Street, Baltimore, MD 21218