charm User Newsletter August 24, 2017



August 24, 2017

REMINDER: Training Begins This Week!

It’s not too late to sign up for the session that is right for you.
The training schedule is 
here.  We will post new training sessions for other professional
staff as soon as they are available.

Your charm Contacts

  • For technical support: Click on the   button in charm and create a Help Desk support ticket. Please describe your issue in detail. 

Video Tutorials on charm: Available On-Demand!

We have created a series of short videos to help you learn the charm basics (with more to come). You can watch these at your convenience, any time—and you can pause, stop, or replay any portion. The videos are posted on Family League’s YouTube channel.
here to access the videos. The topics covered so far are:

  • Log In Tutorial
    How to change or reset a password in charm.
  • Meeting Tracker
    Teaches Community School Coordinators how to record and keep track of meetings.
  • Partnership Tutorial
    Teaches Community School Coordinators and Lead agencies how to add partners into charm.
  • Attendance Intervention Tracker
    Teaches Community School Coordinators how to add students and intervention processes to the tracker in charm.
  • Action Plan Progress Tutorial
    Teaches you how to report monthly progress on your approved Action Plan.
  • Service Learning Tracker
    Teaches how to record activities that count as service learning.
  • Food Access Tracker
    Teaches how to record information from food banks in the schools or communities.

We’re Committed to Continuous Improvement

Every new system like charm benefits from changes that make it easier for users, while also improving the system overall. But we don’t want to surprise you with changes, just as you’re learning the system. So here’s our approach:

  • All significant changes to charm will be announced in advance in this newsletter (so be sure to keep reading!)
  • Users who submit change requests that have not been implemented within 45 days of a submitted ticket will be contacted directly by e-mail.

Looking for previous charm User Newsletters?
All back issues of the charm User Newsletter are available here.

Copyright © 2017 Family League of Baltimore, All rights reserved.

Our mailing address is:

Family League of Baltimore | 2305 N. Charles Street, Baltimore, MD 21218

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