charm User Newsletter October 5, 2017


October 5, 2017

Upcoming charm Training Dates

Click on the hyperlink to sign up for the training.

Community School Coordinators & Lead Agencies
10/10/2017, 1:00 pm – 5:00 pm

OST Frontline Staff
10/10/2017, 2:00 pm – 4:00 pm

OST Frontline Staff 
10/26/2017, 10:00 am – 12:00 pm

All training listed takes place at Family League of Baltimore, 2305 N. Charles St., Baltimore, MD 21218. Please arrive at least 15 minutes early to receive a visitor badge. Metered street parking is available on Charles St. and most side streets. Please bring a laptop, if possible.

Current Known System Issues

•    The Volunteer Report Date Bug
•    Batch Upload of Partners Data Bug

System Error to be Fixed by Oct. 5, 2017

•    The Volunteer Report Date Bug

These issues have been reported to the development team to be corrected.
The Volunteer Report Date Bug is scheduled to be corrected by October 5, 2017.

Due Date Extended for Volunteer Report 

Owing to technical errors in charm, we’re extending the due date for the Volunteer Report to Oct. 6, 2017.

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All attendance data for September must be entered in charm by COB October 5th.  Please note that the data will be locked and cannot be entered after this date.

Updated Procedure for Obtaining a charm User Account

After September 29, 2017, all new charm users must sign up for a new account through the charm Help Desk. The Help Desk is also the entry point for subscribing to the charm newsletter, which all users are required to receive.

Click on the icon inside charm to get started.

Questions About charm Training?

For questions about changing training dates, or for other assistance, contact: Christina Gatto,

For questions about the content of training sessions, and which one is right for you, contact: Yvette Appiah,

A Note About charm in Family League Contracts

Family League Funded Partners will notice a few additions in the FY 18 contracts that are related to charm. These are meant to clarify and guide organizations to put into place solid data collection and sharing practices, and support the overall use of charm. Our Funded Partnerships and Data and Evaluation teams will provide technical assistance and support around these practices and the use of charm throughout the year.

If you have questions about these new contract components, please contact your assigned Partnership Manager. 

Making a System Change Request is Easy!

Requesting a change in charm that reflects your actual day-to-day requirements is fairly easy. We’ve created a specific support ticket for this purpose. Simply click on the charm Help Desk icon and you’ll see the following:

Next, click on the “System Change Request” link and fill out the form fields. Stay tuned for more new customized ticket forms that will make it easier for you to submit support requests. 

Copyright © 2017 Family League of Baltimore, All rights reserved.

Our mailing address is:
2305 N. Charles Street, Suite 200, Baltimore, MD 21218